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Oct 28, 2011. Since the patient complained (and you didn't), I think it's a golden opportunity for you to be honest with your preceptor. She may truly not feel that she has been short or dismissive with you. The fact that someone else picked up on it likely was a shock to her. Be honest but low-key. The Best Way to Respond. One straightforward way to respond to interview questions like “Tell me how you handled a difficult situation at work” is to use the PAR model. Problem: Describe the problem or challenging situation/task that you needed to deal with.

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Listen to the customer. • An angry customer wants to vent, so start off by only listening. • Allow the client to talk and don’t interrupt or argue with them. Remain calm. • If a customer is being rude or starts shouting, remain calm and keep your emotions under control. • Never get angry or upset.

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Examples of statements that add personality. “Let’s work together to solve this”. “If you’re not happy, I’m not happy”. “I’m as surprised as you are that this has happened – let’s sort it out”. “Let’s make sure you get what you need from this situation”. “Here’s an idea –.

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No one likes mean and unhappy customers, but you will probably deal with them no matter where you work. Your interviewer is asking you this question to really get a feel on how you handle frustration and to see how much you value customers. Remember, customers are extremely important to businesses so you really want to avoid answers like. 1. The Demanding/ Bully/ Aggressive Customer. This type of difficult customer is quick to anger, overly aggressive, highly critical, rude, arrogant and often verbally abusive. They think their needs and demands are superior to everybody else's. They scream, complain, abuse and may often get physical to get what they want.

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Difficult customers can leave you angry, worked up, frustrated and empty. But the way you handle difficult customers often defines the quality of your customer service. Not knowing how to deal with difficult customers may lead to low staff morale, lost sales, and a damaged reputation for your business.

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1. Use Lots of Kindness. Look, I get it. When dealing with difficult people, the gut reaction is to be difficult right back. When it feels like someone is attacking you, your first thought is to defend yourself. I’ve been there and still get caught up in that when I don’t slow down and take a pause.

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2. When Customer Reps Do Not Listen Carefully to What the Client Needs. Your customer service problem-solving starts by diving due importance to listening. This is often overlooked, which may result in catching the customer service agent off guard with questions to which you may not have the appropriate answer.

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A behavioral interview question about difficult customers might sound like one of the following: Tell me about a time you had to deal with an angry customer. Describe a time you had to deal with a difficult customer and how you handled the situation. How do you handle difficult customers? Share a recent example.

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Score: 5/5 (67 votes) . Often, the difficult customer is someone who has simply taken an annoying habit to an extreme.For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.

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Provide a detailed and relevant real-life example using the STAR (Situation, Task, Action, Result) method. Follow these steps to help you successfully answer interview questions about dealing with conflict: Briefly describe the conflict that occurred. The situation portion of the STAR method involves explaining the workplace issue briefly, but. When you are interviewing for a customer service position, the chances are that your interviewer is interested in your ability to deal with difficult customers or challenging situations in general.These are the most challenging moments in customer service; the ability to deal with a difficult customer to come to a successful resolution.

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Across the home building industry, experts have advocated that builders do the following: 1 Maintain self-control at all times, even in the face of their anger. 2 Listen to the customers' complaint and acknowledge their right to make it. 3 Avoid emotional reactions or phrases. Keep the focus of the conversation on the actual problem. 2. Reach out first. Be pre-emptive. Reach out with a positive message to start off on the right foot. 3. Don’t patronize. And when you reach out, be authentic. Don’t pretend to be their best friend, nor should have that ‘nipping problems in the bud’ tone. Don’t worry about ‘holding your ground’ either.

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1. Having to serve multiple customers at the same time. If you are working in customer service, you need to be prepared to deal with several customers at a time on daily basis. My best tip for overcoming this challenge is learning to take a pause correctly. If you clearly specify to the customer there is going to be a break, that you need time.

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